Frequently Asked Questions


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How can I start?

It is very simple, contact us with a simple mail and we will reply to you within an hour to arrange a convenient time for the onboarding process.

How is the onboarding process?

Onboarding process is simple, once a meeting a step up, we assign your dedicated assistant and all tools & information to have a productive start.

Can I change my assistant?

Of course, you can change and will offer you new assistant by the management team.

How do I know my staff qualification?

Simoodi is hiring the best candidates graduates in Nairobi (Kenya) and Borama (Somaliland) offices and everyone has a university degree. Our vetting team will disclose you all the qualifications.

What are the benefits of outsourcing to Simoodi?

At Simoodi , our remote team aim to save your time, reduce cost and provide you best class service.

What are the working hours?

Our team working hours is same as UK or western countries. Kenya time is only 2 hours difference from UK time and your assistant can respond to your query 24H.

Can I get an English or Bilingual speaker?

Our team have all excellent written and verbal English skills and we have as well bi-lingual team with French and other languages.

Can I hire part time staff?

Off course you can hire part time staff as mentioned in onboarding process you can choose part time or full-time staff depending on your needs.

How can I report if I have any questions or problems?

We have dedicated team for claim or problem resolution where you can contact or speak to a member, if need you can escalate to senior management team that are always available.

How do I pay my assistant?

Our method of payment is simple, once subscribe to a service and hire an assistant, every month we raise a invoice payable immediately from your debit or credit card.

Are there any hidden fees or additional charges?

No, we never charge anything other than your monthly invoice.

How is the cancellation process?

We have a 30 days’ notice cancellation period.


Our Services






Virtual Assistant (VA)

Customer Services 24/7

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Call Center Services 24/7

Recruitment & HR Services

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Background Vetting

Finance & Accounting Services

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Medical Data Analyst

Background Vetting   

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